Help
Help & FAQ
Answers to the most frequent questions – from search to subscription.
Last updated: September 2026
Searching and finding
- Filters stay in the address: searches can be shared and used with the browser back/forward buttons.
- Besides structured filters (make, price, year, mileage and more) there is full-text search and radius search by postal code.
- With an account, searches can be saved with notifications for new matches.
Listing a vehicle
- Via “Sell” you identify your vehicle (type approval, serial number or make and model) and follow the assistant step by step – drafts are saved automatically.
- Publishing requires an active subscription; until then everything stays a draft.
- Only checked, approved, unexpired listings are publicly visible.
Account and organization
- Private account or business account (organization): the account type decides which name appears on the listing.
- Roles: owners manage billing, admins additionally manage listings and members.
- Email and password are changed under “My account / Security”.
Subscription and payment
- Payment runs through Datatrans; invoices and history are in the account under Billing.
- After successful payment you return to the draft and publish without re-entering anything.
- Cancellation takes effect at period end; details and current prices under Products and pricing.
Messages and reports
- Sellers are reached via the contact actions on the listing; chat requires an account.
- Suspicious listings are reported via “Report listing” – here is how we handle them.
Legal
- Our GTC and listing rules apply; data processing is described in the privacy notice.
- Who we are: see imprint and About us.